Terms of Service

The service is provided by [COMPANY DETAILS: name, address, tax ID], hereinafter the “Provider”. Contact: hello@vintrhall.com.

• Vintrhall is a business-to-business (B2B) service. By creating an account you confirm that you use the service in connection with your business activity.
• Using the service requires a device with an up-to-date web browser and internet access.
• Creating an account constitutes acceptance of these terms.

• You create an account with an e-mail address and password. You are responsible for keeping your credentials confidential.
• Within your organization you may invite team members and assign them roles. You are responsible for the actions of people you grant access to.
• Sharing a single account between multiple people is prohibited — each user should have their own account.

• The scope of features and limits (number of products, warehouses and users) depend on the selected plan, as described in the pricing at vintrhall.com.
• New accounts receive a 14-day trial with no payment card required.
• The early-access offer (−50% for 12 months) applies to a limited number of companies and may end at any time — discounts already granted remain in force.

• The subscription is billed monthly, in advance for each billing period.
• Listed prices are net prices — VAT is added in accordance with applicable law.
• You can cancel at any time — the service remains active until the end of the paid period, with no automatic renewal of the obligation.
• Non-payment may result in suspension of account access after prior e-mail notice.

• Data you enter into the system (products, stock, locations, operation history) remains your property.
• You can export all of your data at any time — on your own or by contacting us.
• After account deletion, data is permanently removed within 30 days. Details are described in the Privacy Policy.

• We strive to keep the service running without interruption, but during early access we do not guarantee a specific availability level (SLA). SLA guarantees are available in the Enterprise plan.
• Maintenance is scheduled outside peak hours and announced in advance whenever possible.
• The current status of the service and its dependencies is available at vintrhall.com/status.

The service integrates with external systems (BaseLinker, PrestaShop, wFirma). Their operation depends on the availability and API policies of those systems — we are not responsible for outages, changes or errors on their side, but we handle them in a way that minimizes the impact on your work.

• During early access the service is under active development and may contain bugs. Reports are accepted at hello@vintrhall.com and treated as a priority.
• The Provider’s liability is limited to the fees paid for the service in the 12 months preceding the event.
• The Provider is not liable for lost profits or indirect damages, to the fullest extent permitted by law.

• You can delete your account at any time — the agreement ends with the end of the paid billing period.
• The Provider may terminate the agreement for important reasons (gross violation of these terms, acting to the detriment of the service or other customers) with 14 days’ notice, and in cases of serious abuse — with immediate effect.

We will announce changes to these terms by e-mail at least 14 days before they take effect. If you do not accept the changes, you may terminate the agreement before that date.

Matters not covered by these terms are governed by Polish law. Disputes are resolved by the court having jurisdiction over the Provider’s registered office.